Please read through the policy carefully to make sure you clearly understand how we collect personal information and what we use it for. A C Hydraulics is committed to protecting your privacy, and as such, any information you provide to us cannot be seen by un-authorised third parties.
ACH do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We store our database on our own, in-house server, not on the internet. ACH has a regular cycle of cleansing and refreshing data contained within our database to ensure each record is kept up-to-date. Any invalid records are either updated or securely deleted.
What kinds of personal information do we collect and how do we use it?
On our site, we have two areas where we may ask you to submit personal information in order to process an order or submit an enquiry. Any information which you provide in these forms will be securely stored on our own computer systems and will not be viewable or sold to third parties. The personal information we collect on these pages are; name, company name, address, e-mail address and phone number.
We do not collect any credit or debit card information as this is processed via Sage Pay Europe Limited's secure internet payment service.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details They are also used after you have logged on as part of that process.
Use of Google Analytics
Use of Forensics Software
the ACH website does not employ any Forensic software
We want to make sure that information we hold about you is correct and up-to-date. Therefore, if you believe the information we hold on you is inaccurate, then you can ask us to correct or remove it at no charge to you. Please call us on 01455 611116 or send an e-mail to firstname.lastname@example.org to do so.
Request to object
if you receive a call from us, you have the right to request not to receive any further calls. ACH uses a company CRM system; therefore any request to object will be stored to ensure you do not receive any further communications.
if you have received a call, please tell the representative that you no longer wish to receive communications from ACH, please call 01455611116 and ask to speak with the customer service team, please e-mail us at email@example.com or by writing to: A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN.
All requests will be processed within 30 days.
Request for Deletion
If you wish for us to remove all the data we hold about you, then please make a request for deletion. This means that we will remove you from our database. If you simply do not wish for ACH to contact you, then we suggest you request to object rather than request to delete, as this will ensure your data is retained in case you wish to contact ACH in the future.
To request deletion from the ACH database you can either call 01455 611116 and ask to speak with the customer service team, e-mail us at firstname.lastname@example.org or by writing to: A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN.
Request for Data Held
You have the right to request all the data we hold on you to be sent to you. Please make your request in writing by e-mailing email@example.com or by writing to: : A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN.
This policy was last reviewed and updated on the 14th May 2018. Policies are periodically reviewed to ensure compliance with the current compliance environment. For questions relating to this policy, please contact, firstname.lastname@example.org.
DELIVERY GUIDE & CHARGES