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Privacy Policy

Summary 

Please read through the policy carefully to make sure you clearly understand how we collect personal information and what we use it for. A C Hydraulics is committed to protecting your privacy, and as such, any information you provide to us cannot be seen by un-authorised third parties. 

ACH do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

We store our database on our own, in-house server, not on the internet. ACH has a regular cycle of cleansing and refreshing data contained within our database to ensure each record is kept up-to-date. Any invalid records are either updated or securely deleted. 

What kinds of personal information do we collect and how do we use it? 

On our site, we have two areas where we may ask you to submit personal information in order to process an order or submit an enquiry. Any information which you provide in these forms will be securely stored on our own computer systems and will not be viewable or sold to third parties. The personal information we collect on these pages are; name, company name, address, e-mail address and phone number. 

We do not collect any credit or debit card information as this is processed via Sage Pay Europe Limited's secure internet payment service. 

Cookies Information 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details  They are also used after you have logged on as part of that process. 

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes 

Use of Google Analytics 

the ACH website uses Google Analytics, which tracks website data. To do this, Google Analytics uses cookies to monitor how visitors are using the site. We use this data to analyse user activity in order to improve the website. For example, using cookies we can see how long a user spends on a certain page. We are then able to use such analysis to gain insights into how the improve the functionality and user experience of the website. 

Use of Forensics Software 

the ACH website does not employ any Forensic software 

Opting Out 

We want to make sure that information we hold about you is correct and up-to-date. Therefore, if you believe the information we hold on you is inaccurate, then you can ask us to correct or remove it at no charge to you. Please call us on 01455 611116 or send an e-mail to sales@achydraulics.co.uk to do so. 

Request to object 

if you receive a call from us, you have the right to request not to receive any further calls. ACH uses a company CRM system; therefore any request to object will be stored to ensure you do not receive any further communications. 

if you have received a call, please tell the representative that you no longer wish to receive communications from ACH, please call 01455611116 and ask to speak with the customer service team, please e-mail us at sales@achydraulics.co.uk or by writing to: A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN. 

All requests will be processed within 30 days. 

Request for Deletion 

If you wish for us to remove all the data we hold about you, then please make a request for deletion. This means that we will remove you from our database. If you simply do not wish for ACH to contact you, then we suggest you request to object rather than request to delete, as this will ensure your data is retained in case you wish to contact ACH in the future. 

To request deletion from the ACH database you can either call 01455 611116 and ask to speak with the customer service team, e-mail us at sales@achydraulics.co.uk or by writing to: A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN.   

Request for Data Held 

You have the right to request all the data we hold on you to be sent to you. Please make your request in writing by e-mailing  sales@achydraulics.co.uk or by writing to: : A C Hydraulics Ltd U11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley Leicestershire LE10 3EN.   
 

This policy was last reviewed and updated on the 14th May 2018. Policies are periodically reviewed to ensure compliance with the current compliance environment. For questions relating to this policy, please contact, sales@achydraulics.co.uk.

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Unit 11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley, Leicestershire, LE10 3EN