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Cancellation Policy

AC Hydraulics Order Cancellations

Inform us of your cancellations

If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to: sales with the subject heading of ORDER CANCELLATION, please include your order ID number in this email.

Full refund entitlement

If we receive your order cancellation before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we incurred when we processed your payment. This transaction fee is typically around 3% of the total order price.

Return entitlement

If we receive your cancellation after we have dispatched your goods to you, then you may no longer cancel your order, however you are entitled to return the goods to us in accordance with our Returns information.

Unit 11 Sketchley Meadows, Sketchley Meadows Industrial Estate, Hinckley, Leicestershire, LE10 3EN